For more than four decades, this leading men’s formalwear brand has helped men look their best for the moments that matter. From a versatile work-to-weekend look or a custom suit, to a special-occasion tuxedo, the company stands behind its promise to deliver great customer service and fit every time. This partnership overview explores the challenges the brand faced before implementing Bold Metrics' AI sizing solution and the results it saw after implementation.
Renting a tuxedo online is difficult when customers have to measure themselves to find the right size. There was a high margin of human error from customers measuring themselves, and the brand needed a solution.
After implementing Bold Metrics' sizing solutions, the brand has seen a 47.4% average return rate decrease for tuxedo coats, pants, and shirts, and a 27.4% gross return rate decrease on all online orders.
Download the full case study below to learn more about how we helped this men’s formalwear brand slash their return rate.